Why work for The Body Shop:
As part of the L’Oreal Group, The Body shop is a major international beauty retail business. To bring our stores and products to life, we have a team of exceptional individuals working tirelessly behind the scenes.
If there is such a thing as the “it factor” in business, it is at The Body Shop, where you will discover how to work in a fast paced, energized work environment, helping to ensure our customers receive the best beauty products on the market.
As an Assistant Manager you will share responsibilities with Shop Manager for the activities of the shop and maximize sales within guidelines set forth by the operating manuals. In the Manager’s absence, the Assistant Manager has all duties, responsibilities, and authority of a Shop Manager. You will ensure the shop’s number one priority is customer service.
Consistently holds staff accountable to achieve goals; achieves shop sales goals through the staff.
Maintains a personal, aggressive sales approach which serves as a standard of excellence in customer service for the staff.
Consistently holds staff accountable to achieve goals by enforcing link selling techniques to increase Average Dollar Sale (ADS) and units per transactions (UPT) through training and direction of the sales staff.
Assists the Shop Manager in coaching, training and development of all staff.
Assists Shop Manager in enthusiastically executing events, promotions, and contests.
Supervision of the selling floor when Shop Manager is not present; leads the sales staff through example.
Assumes an active role in recruiting and interviewing candidates for sales associate and sales leader positions.
Assists in training new hires.
Develops a management communication style conducive to achieving results through positive motivation of staff.
Maintains a high level of professionalism and personal image in compliance with Corporate standards.
Adheres to Corporate policy and procedures as outlined in all shop manuals.
Assists Shop Manager in controlling payroll within guidelines following Corporate scheduling practices.
Experience and Qualifications:
Experience working in a retail business
Excellent interpersonal, communication and presentation skills Projects and maintains a professional image and demonstrates high energy and enthusiasm Ability to comfortably and quickly build rapport with customers and colleagues Strong verbal communication skills Effective supervisory skills High standards of tact, discretion and confidentiality Desire and ability to motivate others to achieve objectives Ability to handle multiple priorities in a fast-paced and dynamic environment
The above information has been designed to indicate the general nature and level of work performed within this career opportunity. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualification required of a staff member.
The Body Shop International plc. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
About the Brand:
The Body Shop International plc, the natural and ethical beauty brand, is uncompromising in its adherence to its Values. We strive for the perfect marriage of creative, innovative and effective products with strong integration of our Values. This continues to differentiate our Brand for 300 million customers worldwide, transgressing cultural and national points of difference everywhere.
We have over 2,700 stores in over 66 countries and territories worldwide. We continue to reach out to customers around the world through opening new stores, launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world.
Natural, sensorial and ethical: these are truly the Values that resonate with consumers in the 21st century and this is perfectly aligned with the Brand Values that have been in place at The Body Shop for more than 35 years. Our Values are against animal testing, support community fair trade, activate self-esteem, defend human rights and protect our planet.
We also have our own charity, The Body Shop Foundation. Launched in 1990 (registered charity no. 802757) we give financial support to pioneering, frontline organizations that otherwise have little hope of conventional funding. The Foundation's focus is to assist those working to achieve progress in the areas of human and civil rights, environmental and animal protection.
Find out more about our parent company online at: http://www.loreal.com
Please apply directly on our website www.thebodyshopcareers.com